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Frequently Asked Questions

Same Day Dispatch

How long will it take to get here?
South Island delivery - one day, excluding rural delivery. North Island delivery - two days, excluding rural delivery. These times may alter if the item has to be made or if items are out of stock.

Free Delivery

What will the freight charge be?
We do not charge freight on any order. This excludes larger items as beds, furniture etc. but you will be notified prior to processing your order. Every invoice carries a $2.95 in-house handling fee excluding back orders.

30 Day Guarantee

What if I don't like the product I receive?
We have a 30 day money back policy. If the product is returned within 30 days, in the condition it was sent, we will credit you 100%. Beds, Furniture, products which have been made-to-order and end-of-line products are excluded from this policy.

Minimum Order

Is there a minimum order quantity?
No. We will dispatch orders of any size, large or small.*

Samples

Can I order samples?
Yes! All samples are charged unless otherwise notified. Credits for returned samples are issued upon receipt back to Vendella International.

Pricing Is GST Exclusive

Do the prices shown include GST?
No, all prices are gst exclusive.

Products In Stock

Is this product in stock?
We carry almost the entire range in stock. We also have access to large amounts of other options not featured. If you can't find the item you need, just ask!

Are we a 'one stop shop'?
Yes! We carry a large range of products and on the off chance we can't source the item you desire, we'll lead you in the right direction. We're here to help!

Opening An Account

I don't have an account, what do I do?
Vendella does not demand an account application before processing orders. We will most likely have your details on file so your order will be processed immediately.*

*Conditions apply

Airbnb

Does Vendella supply Airbnb?
Vendella supports all Airbnb customers as we're all in the art of providing hospitality right? Create your account online and we'll add you to our ever growing group of Airbnb customers from around the South Pacific. Please provide your Airbnb name/Link.