FAQs

Same day dispatch

How long will it take to get here?

South Island delivery – one day, excluding rural delivery.
North Island delivery – two days, excluding rural delivery.
*These times may alter if the item has to be made or if items are out of stock.

Free delivery

What will the freight charge be?

We do not charge freight on any order. This excludes larger items as beds, furniture etc. but you will be notified prior to processing your order. Every invoice carries a $4.95 in-house handling fee excluding back-orders.

What is included in Furniture Freight?

Furniture Freight includes bulk freight but does not include door to door service.

Is there a minimum order quantity?

No, we will dispatch orders of any size.

Customer Returns

What if I don’t like the items I receive?

Your complete satisfaction is important to us and we want you to have confidence when making a purchase over the phone or on our website. So to give you this assurance, we have a simple Returns Policy which you can keep in the back of your mind when ordering!

All returns made as customer error will be subject to a restocking fee as below;

$18+GST flat rate for orders up to the value of $200+GST

10% of product returned if value over $200+GST

More good news, we can help with the cost of return freight so see our Freight Policy for this!

Faulty Goods

**We bend the rules if you happen to receive a faulty or damaged item.
Give us a call and we’ll help you out, no issues!

Everyday Items

If your return fits these conditions, you’ll enjoy a 100%* money back guarantee when you return any everyday** item

– It must be in its original packaging
– It must be in its original condition (i.e. not used, washed, soiled etc.)
– It must be within 30 days of purchasing.
– Unless Faulty*

*All returns made as customer error will be subject to a restocking fee as below;

– $18+GST flat rate for orders up to the value of $200+GST
– 10% of product returned if value over $200+GST

More good news, we can help with the cost of return freight, see our Freight Policy for more info!

**An ‘Everyday Item’ is defined by us as something that is not Oversize, Custom Made, End of Line etc.
Please contact us if you would like clarification whether your item is an ‘Everyday Item’

Furniture & Large Items

We have a 30 day product return policy. If you are not satisfied with your purchase, you can return it for a credit within 30 days of purchase. *This excludes Furniture & Beds. Goods must be returned ‘as in dispatched’ condition. If you are unsure, feel free to call our helpful team on 0800 836 335 – they will be more than happy to answer any questions.

*Unless Faulty – This includes (but is not limited to) the following; Housekeeping Trolleys, Mattresses, Bed Bases, Tub Chairs etc.

Items We Cannot Return

Because of the nature of some items, there are a few that we cannot return unless faulty:

– Items that have been used, washed, soiled etc.
– All Beds & Mattresses
– Custom Made Items
– Custom Ordered Items
– End-of-Line Items

Above all, if you have any questions or queries please contact one of our friendly team members by calling 0800 836 335 or email: sales@vendella.co.nz

How Do I Return An Item?

We will organise all returns via Fastway Couriers. All you need to do is package the items you are wanting to return, seal the carton and write Vendella on it. Call our Customer Care team, advise them of the return including how many cartons you have, and they will take care of the rest, organising pick-up and tracking the delivery back to our warehouse. All returned items are checked, and a credit note is sent out as confirmation of your return.

Samples

Can I Order Samples?

Yes! All samples are charged unless otherwise notified. Credits for returned samples are issued upon receipt back to Vendella Group.

Pricing GST Exclusive

Are the prices shown GST Inclusive?

No, all prices are GST exclusive.

Products In-Stock

Is This Product In-Stock?

We carry almost our entire range in stock. We also have access to large amounts of other options not featured online. If you can’t find the item you need, just ask! Sometimes the product you have ordered may be put on back-order due to an unforeseen influx in demand. Rest assured, more stock is on the way! Our customer care team will notify you within 24 hours via email to advise your estimated time of delivery.

Are you a ‘one stop shop’?

Yes! We carry a large range of products and on the off chance we can’t source the item you desire, we’ll lead you in the right direction to find it. We’re here to help!

WARRANTY

What does a warranty cover?

A warranty covers manufacturing defects in workmanship and materials. (excludes commercial applications). The warranty period is from the date of first purchase and is not transferable.
Warranty does not cover faults caused by accident, abuse, misuse, neglect, normal wear & tear, body contouring (beds) or transportation.
An incorrect choice of product does not constitute a manufacturing fault.

AIRBNB

Does Vendella Supply Airbnb’s?

Vendella supports all Airbnb customers as we are all in the art of providing hospitality right? Create your account online, and we will add you to our ever growing group of awesome Airbnb customers from around New Zealand and the South Pacific. Please provide your Airbnb Name/Link.

Search Results

X
Close Icon | Modal Vendella
Close Icon | Modal Vendella

Welcome Back

Log In to see your saved items and more.

Lost your password?

Create an account

Sign up and enjoy your benefits.

Trade Customers Only

We only accepts orders from our core customers.

This includes: Hotels, Motel, Holiday Park, Aged Care, Hospitals and affiliated industries; ie. Laundries & Government Departments

Reset Password

Please type your Email or Username to reset your password.

Change Password

Please create your new password.