Property Audit: Spotting Weaknesses and Creating Opportunities for Success

If you run a hotel, motel, or holiday park, you know how important it is to give your guests a great experience. Good reviews, return visits, and better revenue all start with a clean, well-run property. One of the best ways to keep things on track is by doing a regular property audit—a check-up of everything from rooms to booking systems.

Why Do a Property Audit?

A property audit is a full review of your place—from how it looks and functions to how your team works behind the scenes. It helps you:

• Find things that need fixing
• Plan repairs and upgrades
• Keep your guests happy
• Get better online reviews
• Charge more per room
• Save money by spotting issues early
• Stay ahead of your competitors

What Should The Audit Cover?

1. Guest Rooms and Amenities

• Are the beds, lights, and furniture in good shape?
• Are the rooms clean and well-maintained? Check window frames, cracks and crevices where dust and mould can build up.
• Are towels, bedding, sheets, and toiletries still in good shape quality?
• Do the TV, Wi-Fi, and power outlets work properly?

2. Shared Spaces

• Are carpets, floors, and walls clean and undamaged?
• Are lobbies, hallways, and public toilets well cared for?
• Are heating, cooling, and plumbing systems working?
• Do your common areas feel inviting and up to date?

3. Food and Drink Areas

• Are kitchens, bars, and dining areas clean and tidy?
• Is food fresh, well presented, and served correctly?
• Are plates, glasses, and tools in good condition and do they match?
• Are your staff trained in customer service?

4. Outdoor Areas

• Are gardens, decks, or pool areas clean and tidy?
• Are car parks, walkways, and outdoor furniture in good shape?
• Do outdoor features like pools or gyms work properly?

5. Back-of-House and Front Office

• Are laundry rooms, storage areas, and staff spaces clean and safe?
• Is your housekeeping team organised and well-equipped?
• Are your front desk staff welcoming and efficient?
• Are your booking and property management systems (PMS) reliable, easy to use, and up to date?

Keep Things in Shape with Regular Checks and Replacements

Doing regular checks and replacing items when they start to wear out is the easiest way to avoid bigger problems later. This approach helps you:

• Catch problems early before they cost more
• Avoid guest complaints
• Keep your property looking fresh
• Extend the life of your furniture and equipment
• Create a consistent, high-quality experience for your guests

Quick Wins to Improve Your Property

1. Fix what’s urgent first: Then set up a regular maintenance schedule.
2. Buy quality where it counts: Replace tired furniture or bedding with products that last.
3. Do regular checks: Walk your property often and replace worn-out items before guests notice.
4. Train your team: Everyone should know what “great” looks like—from cleaners to receptionists.
5. Check your systems: Make sure your front office runs smoothly and your online bookings sync properly.
6. Listen to feedback: Use reviews and guest comments to guide your improvements.

Final Thoughts

A property audit isn’t just a one-off job—it should be part of your regular routine. By checking in on everything from the rooms and grounds to the booking system and front desk, you’ll keep your property in top shape. The result? Happier guests, better reviews, and stronger long-term performance.

Need help with your property audit?

Our team is here to support you every step of the way. Reach out today—we’ll help you identify the gaps and get your accommodation looking and performing its best!
sales@vendella.co.nz
0800 836 335