case study

Claude Switzer Residential Care

31 October 2023

Property Name: Claude Switzer Residential Care

Location: Kaitaia

Accommodation Type: Aged Care Home

Product Supplied: Toweling, Pillows, Sheeting, Absorbent Chair Pad, Clothing Protectors, Duvet Covers, Coral Fleece Blankets

“Dealing with Vendella for our facility linen has been a breeze; I like their online ordering process as it is super easy to find items, and knowing the cost up-front is very helpful. The items are reasonably priced as well as being of good quality. When I have needed the support, the team are highly responsive, helpful, and friendly”.

ANGELICA VERLAAN | BUSINESS MANAGER

The Know How.

Our account managers have years of experience and are there to offer their advice on what are the best products for your property. For the Claud Switzer, this was ideal because they were recommended all the right products for their property.

Extensive Range.

Vendella hold stock of a wide range of product meaning that we are able to supply everything a property requires with a quick turnaround.

Reliable Service.

Reliable service is important to us. Being able to rely on Vendella to take care of any issues that arise, and problem-solve for you, is how we make it easy.

The Know How.

Our account managers have years of experience and are there to offer their advice on what are the best products for your property. For the Claud Switzer, this was ideal because they were recommended all the right products for their property.

Extensive Range.

Vendella hold stock of a wide range of product meaning that we are able to supply everything a property requires with a quick turnaround.

Reliable Service.

Reliable service is important to us. Being able to rely on Vendella to take care of any issues that arise, and problem-solve for you, is how we make it easy.

Background.

Claud Switzer is a bright and spacious facility offering residential care for 92 elderly residents in their rest home, hospital and secure dementia unit.  Located in Kaitaia, the home is divided into different households, with an aim of providing each area with their own team of care partners (staff). This means residents and staff can get to know each other well. Claude Switzer encourages the residents to participate in doing what they enjoy like cooking and gardening. With dedicated care, the team at Claud Switzer enhances the lives of all residents under their care.

The Project.

Approximately a year and a half ago, Angelica took over the responsibility of ordering products for the home. She in charge of maintaining a steady inventory for the care home. This includes ensuring a constant supply of essential items like pillows, bedding and towelling.

When Tina Mills was appointed CEO, she was already familiar with Vendella’s services from her previous experience at another facility. Vendella products were already being utilised at Claud Switzer but they were in a worn-out condition and in need of refurbishment and upgrades. Angelica got on to this straight away and over the last three years Claud Switzer has been refurbished with Vendella products across seven product ranges.

How did Vendella make it easy for Claude Switzer Residential Care?

“Easy to navigate their website for ordering, good customer service and support, high quality products, great for high wear and tear, and stable, consistent stock levels – always able to meet our demand.”

To learn more about the Claude Switzer Residential Care, you can visit them here.

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