You look after the guest. Let us take care of the rest.

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Frequently Asked Questions

Same Day Dispatch

How long will it take to get here?
South Island delivery - one day, excluding rural delivery. North Island delivery - two days, excluding rural delivery. These times may alter if the item has to be made or if items are out of stock.

Free Delivery

What will the freight charge be?
We do not charge freight on any order. This excludes larger items as beds, furniture etc. but you will be notified prior to processing your order. Every invoice carries a $2.95 in-house handling fee excluding back orders.

What includes the Furniture Freight?
Furniture Freight includes bulk freight but does not include door to door service.

Customer Returns

How do I return an item?
We will organise all returns via Fastway Couriers. All you need to do is package the items you are wanting to return, seal the carton and write Vendella on it. Call our Customer Care team, advise them of the return including how many cartons you have and they will take care of the rest, organising pick up and tracking the delivery back to our warehouse. All returned items are checked and a credit note is sent out as confirmation of your return.

30 Day Guarantee

What if I don't like the product I receive?
We have a 30 day money back policy. If the product is returned within 30 days, in the condition it was sent, we will credit you 100%. Beds, Furniture, products which have been made-to-order and end-of-line products are excluded from this policy.

Minimum Order

Is there a minimum order quantity?
No. We will dispatch orders of any size, large or small.*


Can I order samples?
Yes! All samples are charged unless otherwise notified. Credits for returned samples are issued upon receipt back to Vendella International.

Pricing Is GST Exclusive

Do the prices shown include GST?
No, all prices are gst exclusive.

Volume Pricing

How does the Volume Pricing work?
The Volume Pricing applies to most of our bedding, bed covers and towelling items. In each product page is shown whether it is applicable or not. If the purchasing volume is above the volume shown, the discounted (volume price) is automatically applied and shown in the cart. No further discounts apply.

Products In Stock

Is this product in stock?
We carry almost the entire range in stock. We also have access to large amounts of other options not featured. If you can't find the item you need, just ask! Sometimes the product you have ordered may be put on back-order due to an unforseen influx in demand. Rest assured more stock is on the way! Our customer care team will notify you within 24 hours via email to advise your estimated time of delivery.

Are we a 'one stop shop'?
Yes! We carry a large range of products and on the off chance we can't source the item you desire, we'll lead you in the right direction. We're here to help!


What does the Warranty for Explorer, Melody, Indulgence and Dreamsleep beds and mattresses cover?
The warranty covers manufacturing defects in workmanship and materials. (excludes commercial applications) The warranty period is from the date of first purchase and is not transferable.
This warranty does not cover faults caused by accident, abuse, misuse, neglect, normal wear & tear, body contouring or transportation. Body contouring is a normal occurence and does not constitute a manufacturing fault.

An incorrect choice of mattress does not constitute a manufacturing fault.

Opening An Account

I don't have an account, what do I do?
Vendella does not demand an account application before processing orders. We will most likely have your details on file so your order will be processed immediately.*

Otherwise we can set you up your new account in under 60 seconds as no application forms are required.

*Conditions apply


Does Vendella supply Airbnb?
Vendella supports all Airbnb customers as we're all in the art of providing hospitality right? Create your account online and we'll add you to our ever growing group of Airbnb customers from around the South Pacific. Please provide your Airbnb name/Link.