case study
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Tekapo Springs
11 October 2022
Accommodation Name: Tekapo Springs
Accommodation Type: Recreation Centre, Hot Pools, Day Spa
Location: Tekapo
Project Value: $20k
Project Length: Ongoing
Product Supplied: Pool Towels, Embroidered Bath Robes, Slippers
“I would recommend Vendella, they support local bussinesses, they come and visit us and it is nice to put a face to the name. And the chocolate! no one here at Tekapo Springs opens a box that is delivered, unless it’s from Vendella! We can trust you knowing that our orders are delivered overnight, it’s a comfort knowing we can rely on this service. We have a relaxed but professional relationship with Vendella. When our rep calls in to see us, there is not always pressure to purchase product. Vendella make sure we are well looked after and have what we need. “
BILLY KERR– OPERATIONS & BUSINESS SUPPORT MANAGER
Custom Options.
We have the ability to source custom options with our products. Whether you are needing custom embroidery on robes, slippers, or any other of our product range, we can help organise this.
The Know How.
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BACKGROUND
Tekapo Springs is one of New Zealand’s leading tourism attractions, providing the perfect mix of relaxation and recreation in one of the most beautiful settings in the country. Coming from a family who loved the wilderness and snow, Karl Burtscher was given the opportunity in the mid-2000s to purchase the orginal ice-skating rink and land. Karl’s original idea had expanded to a vision of a year-round attraction for both local, domestic, and international visitors. In Jan 2008 this vision became a reality with the official opening of the hot pools, a steam and sauna room, a day spa, and a fully licensed café and bar. Wanting to add to the experience, Karl wanted to enhance and complement what Tekapo had to offer and Tekapo Star Gazing was born. Combining guided star gazing and soaking in hot pools created a unique experience offered nowhere else in New Zealand.
THE PROJECT
Operations leader Billy Kerr was looking for a one-stop-shop supplier for most of their textile stock inventory used across the business. Wanting to support local and NZ suppliers, he approached Vendella for bathrobe samples which we sent to them to trial. They were happy with what we provided and ordered the robes with custom embroidery, which we were able to turnaround in 2-weeks. That meant we were able to deliver all of the goods in full and on-time before their busy season started.
PROBLEMS WE SOLVED / REASONS FOR PARTNERING WITH VENDELLA
Ops team leader Billy loves the fact we make it easy and is amazed at our delivery times. Being able to call us early afternoon with an order and have delivery the next day is very helpful to a super busy facility. Also the fact we were able to deliver their initial large order in a timely manner made such a difference to Billy, knowing he could trust Vendella to stand true to our word and our service promises. We were also able to make it easy for their team by arranging embroidery of their robes for them. This meant one less thing for them to organise coming up to their busy season and having the completed product delivered straight to their doorstep.
Have a look at their amazing facility here and all they have to offer: https://tekaposprings.co.nz/
